STORE POLICIES

Returns policy

Goods sold are non-refundable. All items are made to order therefore exchanges or returns are not offered for change of mind.

Faults

Hadley Frances is entirely handmade and therefore there will always be some variations between pieces. These pieces are fine and delicate and should be handled and worn with care.  Normal wear and tear on jewelery items is not considered a fault.

If you feel a piece of Hadley Frances jewelry is faulty, or if breakage has occurred please contact Hadley on hello@hadleyfrances.com. The piece will be assessed and if considered faulty, Hadley will gladly repair, replace or exchange the faulty piece.

Repairs

Repairs are available and are assessed by case. depending on the case they may incur a fee.

Sizing

Should a purchased piece require resizing, please contact hello@hadleyfrances.com for instructions. Customers will be responsible for all postage & redelivery charges for resizing. resizing fees will apply, this is quoted on a case by case basis depending on the piece. Please consult the sizing chart prior to ordering to ensure your order correctly.

Stones

Hadley Frances pieces use gem stones and diamonds. These can naturally vary in shade and color. Stones shown in online images may not always exactly match the stone in the jewelry piece purchased. If you are concerned about this please contact Hadley at hello@hadleyfrances.com.

Turnaround time

Unless we have the size you need in stock, this item will be specially made for you. Please allow for a 2-3 week lead time. If you want to know if we can get another size to you by a certain date, please email us at hello@hadleyfrances.co. Every effort will be made to have your piece to you as quickly as possible.

Materials

The majority of Hadley Frances jewelry is created using solid precious metals. The Classic Wear line is made with 14k gold filled metal and the Tru Rings are made with solid 14k gold.

Caring for precious metal jewelry

Gold and rose gold jewelry pieces can be cleaned and polished using a jewelry polishing cloth. While these materials are durable enough to wear everyday, it is advisable to remove when showering or applying lotions, perfumes or make up. This will retain the polished finish for longer. Pieces can also be cleaned in an ultrasonic jewelry cleaner.

Gold & rose gold ‘filled’

Some pieces are created in 14K gold or gold fill metal. These materials have exactly the same aesthetic and behavioral properties as solid gold. ‘Filled’ refers to solid gold bonded with heat and pressure to a core layer of base metal (usually brass). Every surface of the jewelry piece is 14K gold, but using this filled material makes pieces more affordable. Gold filled pieces should only need an occasional light buffing with a soft cloth to restore shine.

Chains

Various chains are used across different pieces. While these chains are of the highest quality, care should be taken when wearing. It is advisable to remove for showering or applying lotions, perfumes or make up.